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Physical Product Returns

Everything purchased from Aircraft Technical Book Company comes with a 100% satisfaction guarantee. If you aren't pleased with your purchase, or it's not what you were looking for, you may return it for a full refund or exchange. All we ask is that you make your decision within 15 days of purchase and the item be returned in resellable condition. *We will only accept returns of products that are unused, unopened, and in resalable condition.

*Test Guide Bundles that include a Product Redemption Code inside the book may be returned if the original security label is intact. ATB is not responsible for return shipping expenses. Any costs associated with returning an item for refund will be the responsibility of the purchaser. Please include with your return, a copy of your receipt, or your order number along with your name and complete shipping address and contact information. You will be refunded via the payment method used. Give us a call for any additional information you may need: 1 970.726.5111 or send us an Email

Returns may be sent by mail to:

If you are using USPS:
  • Aircraft Technical Book Company
  • PO Box 270
  • Tabernash, CO 80478 USA
If you are using FedEx:
  • Aircraft Technical Book Company
  • 72413 Hwy 40, Suite A
  • Tabernash, CO 80478 USA

Digital Download Returns

Unsecure eBooks are not refundable.

Secure eBooks are refundable within 7 days of purchase only. We will refund your money and access to the eBook will be revoked. Please contact us immediately if you are having any issues with your Secure eBook, we are happy to help, if you do not contact us within the digital download return policy, we can not refund your purchase.

 

 

 

Wholesale Returns

As of July 18, 2018, Jeppesen products are no longer returnable for any reason. ATB will continue to provide Jeppesen products, but only on a non-returnable basis. Please note this change only affects Jeppesen products.

All others remain returnable as follows: Aircraft Technical Book Company wants our bookstore and dealer customers to feel free to responsibly over stock so that you can safely serve your last-minute enrollees and other unexpected customers. Therefore your overstocked items may be returned for credit or exchange within 3 months of purchase according to the following:

  1. Returns are accepted for credit only; not for cash. Credits may be applied to current (on-time) invoices or future orders. Credit amounts are applicable to products only and will not cover shipping costs.
  2. Your returned items must be current editions in new undamaged condition, free of labels or other markings.
  3. Special order items (items not in our regular catalog) are not returnable.
  4. Large returns may (at our discretion) be subject to a restocking fee as so:
    • Returns equaling less than 25% of the original order incur no restocking fees.
    • Returns greater than 25% of the original order may incur a 10% restocking fee.
  5. Requesting an RMA (returned merchandise authorization) is required to ensure your returned merchandise meets these guidelines. Returns received which are contrary to these guidelines will be held for a maximum of 14 days awaiting your rereturn shipping labels, prior to being discarded.
  6. As eCards and Flash Drives (USB Sticks) are custom-made per your order, there is a $5 per unit return fee on unsold items. eCards do not need to be physically returned. Just email us the remaining EC codes and we can deactivate them.

Cover Returns of Revising Material

  • Cover returns are applicable only to unsold and unused copies of revised titles. Cover returns are NOT applicable to instructor copies of books that have already been sold or distributed to students. Replacements of instructor desk copies are handled through other procedures.
  • Notices of revising items subject to cover returns are sent out via bulk email notices. To receive these email notices, please be sure to provide us with a valid email address in which you can receive bulk messages. We are not responsible for emails not received because of changed addresses or spam filter settings.
  • Cover return notices include a deadline of 30 days when they must be received by ATB. Cover returns received later than that deadline can not be honored.
  • Please send only the front and back covers of books being returned under this program. The remainder of the book can be discarded/recycled. Your account will be credited for the amount paid for the items being returned (not including shipping).
  • Do not send cover returns for books before a cover return notice from ATB has been issued.
  • Cover returns are NOT subject to restocking fees.
  • Because of unpredictable policies from Jeppesen, cover return notices for Jeppesen titles will no longer be sent, and or accepted.